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By: Mylen Manto | Published Thursday, April 30, 2020

An international business process outsourcing (BPO) firm will be establishing pop-up call centers in selected towns and cities in Cebu Province to accommodate their employees living outside Cebu City. 

Officials of Concentrix, formerly known as Convergys, met with Governor Gwendolyn Garcia on Wednesday, April 29, to discuss their plan to set up their call center branch in Consolacion, Liloan, and Danao City in the north, and Talisay City and Minglanilla in the south. 

The governor lauded the company’s initiative to adjust and adapt to the policies of the government.

“Sila na, imbis unta nga magsige silag reklamo unya ilang pugson ang gobyerno nga ipahaom ang polisiya sa gobyerno sa ilang kasayon, sila na ang nangita og paagi,” she said, adding that Concentrix is now looking for a building in the identified areas for their project. 

In the latest Executive Order (EO) of the governor, BPO employees are not allowed to cross the borders between Cebu Province and Cebu City to prevent the spread of Covid-19 in the province following a rise of positive cases in the city.

“Tungod kay wala nata muhatag og exemptions sa mga empleyado nga nia nganhi (Cebu City) nagtrabaho sa BPO or call center unya muuli kada hapon balik ngadto sa probinsya that is further exposing the constituents in the province ilabi na nga nagkadaghan ang atong kaso diri sa Cebu City,” Garcia said in a press conference on Wednesday, April 29. 

The identified local government units welcomed Concentrix’ initiative with enthusiasm as this will provide employment to their constituents.

Garcia encouraged other BPO companies and businesses to look for solution instead of adding burden to the situation, like what Concentrix did.

“May you be a standard and a model for other BPO companies and call centers,” she said told Concentrix officials. (Mylen Manto)